Exceptions to returnsUpdated 2 months ago

Some products are excluded from the right of withdrawal and cannot be returned. These include:

• Products manufactured according to the consumer's specifications, which are not prefabricated, and which are manufactured on the basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person.
• Products that spoil quickly or that have a limited shelf life.
• Products that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery.
• Products which, by their nature, are irrevocably mixed with other items after delivery.